Monday, March 3, 2008

Customer Service

So I've been thinking the last day or two about my anxiety. I've been starting to wonder how much of this has to do with how much time I spend trying to make customers happy. I spend nearly 70 hours here trying to keep people happy and another 15 hours at Wendy's trying to keep customers happy. That's 85 hours of just customer service. How can anyone survive that? Anyone that has worked customer service can relate. Customers are not the easiest people in the world to deal with. Why? Because of the phrase "the customer is always right". People have decided that means the customer is the only human in this equation. That the customer service representative is somehow below the customer in the chain of human life. That's what drives me crazy.

A customer service rep has to handle so many problems, absorb so much abuse and some how turn that all into energy used to help this person. I guess that's what christianity is all about. To take what you have to take and still treat the person like they matter. I've been trying to work on this aspect of my life. If I can be better at customer service, maybe I can be a better christian, or I'll lose my mind and my anxiety of pent up anger and frustration will just kill me. ; ) It's a fine line. If I can figure out how to process the abuse and stupidity and turn it into good feelings for others, I will be alot better off.

I've been a little freaked out lately as there is a major financial dilema I have to deal with, and I'm not sure how. I fell behind on one aspect of my bills and it is going to have a HUGE effect on my business if I don't find a way to take care of it in the next month. I hate this aspect of the business, I hate scraping only to fall behind. I'm going to really have to buckle down and figure this out. The small line of credit I took out just wasn't enough. I'm really starting to think that after I get the last few major renovations done it might be time to look at selling. At least get it on the market. I'm still not sure about it and am worried sick about it, but I may have to at least check out the option. Once these final renovations are done it will leave me with just one fairly large repair to make, but I'm sure it's something someone else could take care of, depening on the value of the building. There is a minimum I would have to get out of this business to pay the bills and leave me with something to move on with.

So I'm watching house hunters on HGTV for million dollar homes. I always said if I won the lotto I wouldn't get extravagent, but I'm afraid I would have to buy one of these homes on the ocean in Oahu. I just wouldn't be able to turn it down. Oh, what I could do with that kind of money. I would spend the first six months just showering my friends and family with gifts and paying their debts, oh the lives I could change.

Well I don't seem to be able to concentrate on blogging tonight while I'm watching all these million dollars homes on t.v. I'm inspired to design, and I don't have my new software yet!! ARG!!!

So anyway, I'm trying to blog more so B will be content and I can get all these random thoughts out of my head. ; ) (holla for B!!)

1 comment:

  1. Big up baby!
    I'm glad you're blogging more. It helps hold me together when Julio is keeping you busy.